Nebula Defender support
Help for your next run.
Find answers for local progress, audio, gameplay, privacy, and installation. For anything else, contact Ranofty directly.
Common questions
Quick answers
How do I delete my game progress?
Open Nebula Defender, go to Settings, select Reset progress, and confirm. This clears the coins, ships, upgrades, scores, level progress, and settings stored by the app on that device.
Can Ranofty restore lost progress?
No. The app has no account or server save, and Ranofty cannot access local game data. Progress may be lost after reset, app-data clearing, device replacement, or uninstalling.
Does the game need an internet connection?
No. The game is designed to run completely offline and its release build does not request internet access.
Why is there no sound?
Open Settings and confirm that Sound Effects is enabled. Also check your device's media volume and silent or focus settings.
What should I include in a bug report?
Include your device model, operating-system version, app version, what you expected, what happened, and the steps that reproduce the problem. Do not send passwords or sensitive personal information.
How is my privacy protected?
The app collects no personal data, uses no analytics or advertising, and makes no internet connections. Read the full Privacy Policy for details.